In today’s fast-paced digital environment, streamlined communication is more than a convenience — it’s a business-critical necessity. Organizations using Cisco Webex Calling or Webex Contact Center often face challenges connecting employees quickly and efficiently across departments and locations. Recognizing these gaps, CDW developed the Contact Directory Application for Cisco Webex, a purpose-built solution designed to improve communication precision, speed, and satisfaction.
This application addresses one of the most common inefficiencies in enterprise environments: not knowing who to contact or how to reach them quickly. Whether resolving IT issues, routing customer inquiries, or collaborating across departments, time spent hunting down the right contact wastes valuable resources. CDW’s directory tool eliminates this by integrating directly with Cisco Webex platforms and providing a centralized, intelligent contact interface.
One of the core benefits is faster issue resolution. The application allows users to locate the correct person based on multiple criteria such as name, department, title, company, or location. Instead of cold-calling or sending out mass emails hoping for the right recipient, employees can use robust search functionality and presence status indicators to reach out to the correct person instantly and when they’re available. This drastically reduces downtime and accelerates internal and external response times.
Another key advantage is communication flexibility. In modern work environments, especially hybrid ones, relying on a single method of communication is no longer sufficient. CDW’s Contact Directory Application supports multiple channels — including direct calling, instant messaging, email, and voicemail — all within the same intuitive interface. Users can initiate a conversation using Outlook, Teams, or Webex Chat based on their preferred method, and even save preferred channels per contact for faster engagement in future interactions.
The result is a tangible boost in both employee productivity and customer satisfaction. By giving teams a tool that eliminates guesswork and simplifies communication workflows, CDW enables organizations to focus more on outcomes and less on chasing down responses. Whether it’s internal collaboration or customer support, smoother interactions mean happier stakeholders.
The application’s features are deeply informed by real-world enterprise needs. Key highlights include single sign-on authentication for secure and simplified access, customizable layouts for tailored user experiences, synchronization with multiple Active Directory instances, and support for hot desking — ideal for hybrid and dynamic workplace environments. Additionally, the interface includes organized tabs to distinguish between individual users, hunt groups, and contact center queues, making navigation effortless even for large organizations.
This isn’t theory — it’s practice. A financial institution in the Midwest approached CDW after struggling with inefficiencies in their Cisco communication environment. The lack of a native directory caused operational delays and reduced employee satisfaction. CDW deployed the Contact Directory Application through a phased rollout. The result? Reduced resolution times, smoother workflows, and significant gains in both customer and employee experience.
With over 20 years of Cisco partnership and more than 1,300 Cisco-certified professionals, CDW brings unmatched expertise to collaboration technologies. As the first Cisco Master Collaboration Partner, CDW understands what organizations need to work smarter and communicate better — and builds custom solutions to meet those needs.
Whether you’re in finance, healthcare, government, or any other industry, CDW’s Contact Directory Application delivers an immediate upgrade to your Webex environment — improving efficiency, shortening response times, and strengthening communication across the board.
If you’re ready to eliminate contact confusion and empower your teams with more effective tools, CDW’s Contact Directory Application is your next strategic move.